Refund policy

General Policy

Our 30-day return policy is a voluntary benefit that runs concurrently with, and does not replace, any mandatory consumer rights. For EU consumers, the statutory rights described below apply independently and prevail in the event of any conflict.

We accept returns on items that are unused or lightly used*, returned in their original packaging with all accessories (Any missing accessories will be deducted from the refund amount accordingly).

Returns must be initiated through the same channel where the purchase was made. For example, orders placed on Amazon must be returned via Amazon and are not eligible for return through flowtica.ai.

To start a return, contact us at support@flowtica.ai with your order number and reason for return. Once your return is approved, we will provide instructions on where to send your package. Items sent back without prior approval will not be accepted.

Return Shipping Deadline

Once your return is approved, please ship the item back within 10 business days of receiving return instructions. We recommend using a trackable shipping service and keeping your proof of postage.

Returns not shipped within this window will be automatically closed. If this happens, you can contact us to reopen the request, as long as it falls within 30 days of your original delivery date.

*"Lightly used": refers to items that have been opened and briefly tested, with no scratches, scuffs, or physical damage, and remaining in a resaleable condition. Items showing visible scratches, scuffs, or physical damage to the Scribe or Charging Case — rendering them unsaleable — are not eligible for return under the 30-day policy.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• Gift cards
• App membership subscriptions
• Pen ink refills
• Notebooks

Damages and Issues

Please inspect your order upon receipt. If your item arrives defective, damaged, incorrect, or non-functional, please contact us as soon as reasonably practicable. To help us resolve the issue quickly, we recommend contacting us within 7 calendar days of delivery.

To report an issue, email support@flowtica.ai with your order number and relevant photos or other supporting information. For confirmed defective, damaged, or incorrect items, we will arrange return shipping at no cost to you and provide an appropriate remedy.

The recommended 7-day reporting period does not limit your statutory rights or remedies under applicable law, including the legal guarantee of conformity available to EU consumers.

Exchanges

We accept exchanges. Simply return your original item following our standard return process — once it passes inspection and is confirmed resaleable, we'll take care of the exchange.

European Union — 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the statutory right to cancel within 14 days of receipt for any reason, without justification.

You may inspect and handle the item only to the extent necessary to establish its nature, characteristics, and functioning. You remain entitled to withdraw even if the packaging has been opened, although we may reduce the refund to reflect any diminished value caused by handling beyond what is necessary.

We will reimburse all payments received from you, including the cost of standard delivery, without undue delay and no later than 14 days after we are informed of your decision to withdraw. We may withhold reimbursement until we receive the goods or you provide evidence that they have been sent back, whichever occurs first.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds will be initiated within 10 business days. Your bank or card provider may require additional time to post the funds. Please allow additional time for your bank or card provider to post the refund.

If 15 business days have passed since your refund was approved and you have not received it, contact us at support@flowtica.ai.

Contact

For any questions or assistance regarding returns, please reach out to support@flowtica.ai.