Shipping policy

Last updated: July 20, 2026

Overview

At Flowtica, we’re committed to delivering your order quickly, safely, and transparently. Below you’ll find everything you need to know about how we handle shipping to the European Union — from estimated timelines to VAT, duties, and tracking.

Where We Ship

This store ships to the following EU countries:

  • Belgium, Bulgaria, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

If your country is not listed above, we do not currently offer shipping there. Please stay tuned for updates.

Country Processing time Delivery time Shipping fee
Belgium, Bulgaria, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden Within 3 business days 10–15 business days Free on orders over €140 (otherwise calculated at checkout)

Areas We Cannot Ship To

Due to carrier limitations, we are unable to deliver to certain areas within some of the countries above. Orders to an excluded address may be cancelled and refunded, and we’ll contact you if that happens. If you’re unsure whether we can reach your address, email support@flowtica.ai before ordering.

  • Spain — we do not ship to the Canary Islands, Ceuta, or Melilla (postcodes 35000–35999, 38000–38999, 51000–51999, 52000–52999), as these territories sit outside the EU VAT and customs area. We are also unable to ship to the Balearic Islands (postcodes 07000–07999) due to carrier limitations.
  • Portugal — due to carrier limitations, we do not ship to the Azores or Madeira (postcodes 9000–9999).
  • Finland — we do not ship to the Åland Islands (postcodes 22000–22999), as they sit outside the EU VAT and customs area.
  • Germany — we do not ship to the Büsingen am Hochrhein exclave (postcode 78266) or to APO/DPO/FPO military addresses.
  • Belgium, Bulgaria, Czechia, Denmark, Estonia, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Romania, Slovakia, Slovenia, Sweden — no delivery restrictions; we ship to all addresses.

Estimated Shipping Times

Processing time. All orders are dispatched within 3 business days after your purchase is confirmed.

Delivery time. Once your order has shipped, standard delivery takes approximately 10–15 business days.

All delivery times are estimates. In line with EU consumer law, unless we have agreed otherwise, we will deliver your goods without undue delay and no later than 30 days after the contract is concluded. If we fail to deliver within that period, you may ask us to deliver within an additional reasonable period; if we still fail to deliver, you are entitled to terminate the contract and receive a full refund.

Prices, VAT, and Duties

Prices shown to you include applicable VAT. For deliveries within the European Union, no additional customs duties or import charges apply — the price and shipping fee you see at checkout are the full amount you pay.

Tracking

Once your order leaves our facility, you’ll automatically receive a shipping confirmation email with your tracking number and carrier link, so you can follow your package in real time. If you have any questions or need help with tracking, contact us at support@flowtica.ai.

Risk and Ownership

For consumers, the risk of loss or damage to the goods passes to you only when you (or a third party you nominate, other than the carrier) take physical possession of the goods.

Shipping Restrictions

We do not ship to PO boxes or military base addresses at this time. Orders placed with these addresses may be automatically cancelled and refunded.

Delays

While we always aim to ship promptly, delays may occasionally occur due to weather, carrier issues, or high order volume. We’ll keep you informed by email in the event of any significant delay. If you need further assistance, reach out to support@flowtica.ai and our team will be happy to help.

Delivery Issues

If your package is missing, damaged, or there’s another issue with your delivery, we’re here to help. Please contact support@flowtica.ai with your order number and a brief description of the problem, and our team will follow up as soon as possible. Your statutory rights as an EU consumer — including the legal guarantee of conformity and your 14-day right of withdrawal — are set out in our Terms of Service and are not affected by this policy.

Contact

Flowtica AI PTE. LTD.
112 Robinson Road, #03-03, Robinson 112, Singapore
Email: support@flowtica.ai

EU Representative: VAT SPEED SL, Calle Antonio Salvador N99.1, 28026 Madrid, Spain — services@vatspeed-eu.com